Siemens’ first foray into digitialising manual intensive administrative processes for their Engineering department. A fully automated equipment servicing platform that takes care of the entire process from creating a service request, assigning an engineer to generating an invoice - with zero human intervention. Customers may even select their preferred date and time or the earliest available slot for the service and be billed to the exact minute of job completion.
- Customer mobile apps and website to create and manage requests
- Engineer mobile apps and website to create and manage requests
- Powered by respective admin panels for full automation
- Auto-assigning specific engineers to various types of service requests