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Initiating Siemens’ Future-ready Processes

Siemens’ first foray into digitalising manual intensive administrative processes for their Engineering department. A fully automated equipment servicing platform that takes care of the entire process from creating a service request, assigning an engineer to generate an invoice - with zero human intervention. Customers may even select their preferred date and time or the earliest available slot for the service and be billed to the exact minute of job completion.


KEY FEATURES
Customer mobile apps and website to create and manage requests
Engineer mobile apps and website to create and manage requests
Powered by respective CMSes for full automation
Auto assigning specific engineers to various types of service requests
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